Halcyon delivers professional design, development and consulting services. As these are tailored to each client, the following terms apply to payments and refunds. Where a signed project agreement differs, that agreement takes precedence.
Deposits
Most projects begin with a deposit that secures your place in our schedule and covers initial discovery work. Because that work starts immediately, deposits are generally non-refundable once discovery has begun.
Cancellation before work starts
If you cancel before any work has commenced, you may request a refund of your deposit less a small administrative fee to cover scheduling and onboarding. Contact us in writing as early as possible.
Cancellation during a project
If a project is cancelled after work has started, fees for work completed up to the cancellation date are payable, and any remaining pre-paid amount for work not yet done will be refunded. We'll provide a clear summary of what was delivered.
Retainers & ongoing services
Monthly retainers, such as CRO or maintenance, can be cancelled with the notice period stated in your agreement. Fees for the current period are non-refundable, but you keep the benefit of work already delivered.
Satisfaction
If something isn't right, tell us. We build revision rounds into our process and would always rather put a problem right than leave you unhappy. Most concerns are resolved quickly through conversation.
How to request a refund
Send refund requests to [email protected] with your project details. We aim to review and respond within five working days, and approved refunds are returned via the original payment method.
Questions
If anything here is unclear, reach out on +60 3-2856 7420 and we'll happily explain.